CANCELLATION AND REFUND POLICY

CANCELLATION AND REFUND POLICY OF "ASMR TWIX TOKYO DRY SPA"

• 100% refund is guaranteed when you cancel your appointment 7 days prior to your appointment time and can be cancelled via the appointment confirmation email.
• Cancellation 3 days prior of the booked day will receive 50% refund and please contact us via email at yotsuyasanchomespa@gmail.com
• Cancellation 24hours prior of the booked time will receive 0% refund
• NO show up/1 hour late for your appointment time means cancellation with 0% refund. 
• Rescheduling is available until 3 days/72hours prior to your appointment time. Cancellation after rescheduling means 0% refund
• Rescheduling 24hours prior to your appointment time is not available
• Please note, we are not responsible for exchange rate the day when you made an appointment. We only refund from the amount we receive which is our menu prices.      

THANK YOU FOR YOUR UNDERSTANDING!